Shipping policy

Shipping Policy

Last Updated: August 1, 2026

At AHM Store, we are committed to delivering your orders safely, accurately, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with AHM Store, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are subject to payment verification and acceptance before processing.

Orders are processed during our regular business days, excluding weekends and public holidays.
Processing times may vary depending on product availability, order volume, payment verification, and seasonal demand.
Most orders are processed within 1–3 business days after payment confirmation.
During major sales events, holidays, or promotional campaigns, processing times may be longer than usual.

Orders cannot be guaranteed for cancellation or modification once they have entered the processing stage.

2. Shipping Locations

AHM Store currently ships to locations that are supported by our shipping partners.

If shipping is unavailable to your location, you will be notified during checkout or contacted by our support team after your order is placed.

Some products may have regional shipping restrictions.

3. Shipping Charges

Shipping charges are calculated during checkout based on factors such as:

Delivery destination
Package weight and dimensions
Shipping method selected
Promotional shipping offers

Any applicable shipping charges will be displayed before you complete your purchase.

4. Estimated Delivery Time

Estimated delivery times begin after your order has been processed.

Delivery estimates may vary depending on your location, courier availability, customs procedures, weather conditions, and other factors beyond our control.

Delivery estimates are provided for convenience only and are not guaranteed.

5. Order Tracking

When available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Tracking updates are provided directly by the shipping carrier and may take up to 24–48 hours to become active.

6. Delayed Deliveries

Although we work closely with trusted shipping partners, delays may occasionally occur due to:

High shipping volumes
Weather conditions
Customs inspections
Natural disasters
Public holidays
Transportation disruptions
Carrier delays

AHM Store is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

AHM Store is not responsible for orders delayed, lost, or returned because of incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be reshipped.

8. Failed Delivery Attempts

If a delivery cannot be completed because:

the recipient is unavailable,
the delivery address is incorrect,
the package is refused, or
the courier cannot access the location,

the courier may attempt redelivery or return the package to us.

Additional shipping charges may apply for reshipment.

9. Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible.

When reporting a damaged shipment, please include:

Your order number
Photographs of the damaged package
Photographs of the damaged product
A description of the issue

We will work with the shipping carrier to investigate and determine an appropriate resolution.

10. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other government charges imposed by your destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

AHM Store has no control over customs procedures or fees charged by government authorities.

11. Delivery Confirmation

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If you believe your package was delivered incorrectly, please contact the shipping carrier first and then notify our support team for assistance.

12. Shipping Restrictions

Certain products may not be available for shipping to specific countries or regions due to legal, logistical, or carrier restrictions.

We reserve the right to cancel orders that cannot be shipped to the destination provided.

13. Force Majeure

AHM Store shall not be liable for delays or failure to deliver resulting from events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Earthquakes
Severe weather
War
Civil unrest
Government restrictions
Customs delays
Labor strikes
Transportation interruptions
Pandemic-related disruptions
Cybersecurity incidents affecting logistics providers

14. Changes to This Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on this page. Continued use of our website following any updates constitutes acceptance of the revised policy.